Gift Vouchers are available from box office redeemable against shows at the Congress Theatre, Devonshire Park Theatre and Winter Garden. We also accept and sell West End Theatre tokens.
Please note West End Theatre tokens cannot be redeemed online.
No, you do not need to print your Etickets. To save on printing costs and to help us become more sustainable, your tickets can be displayed electronically on your mobile device.
The closest car park is on College Road (250m away from the rear of the Congress Theatre). This is a Pay and Display car park for 115 cars. There is also a limited amount of free, on-street parking.
The Devonshire Park Theatre has limited free parking for disabled drivers directly outside the venue and there are further disabled parking spaces in the College Road car park.
On selected shows a per ticket booking fee is included in the advertised ticket price. For many incoming productions, the majority of the ticket income is paid to the production company or promoter. The booking fee is entirely retained by the venue.
Unless otherwise stated, doors open 45 minutes prior to the show and auditorium, wherever possible, 30 minutes prior. The bar at the Congress Theatre is open from 6.30pm on show days. If you arrive before doors open, the DQ Cafe, situated in the Welcome Building is open throughout the day.
In the unlikely situation that you lose your tickets please email boxoffice@lewes-eastbourne.gov.uk or call 01323 412000 and they will assist you to resolve the situation.
We do not implement a dress code.
Once purchased, tickets are non-refundable and non-exchangeable. However, when the unexpected happens and you can't make the show, we've got you covered. We understand the disappointment of missing out on you favourite show, which is why we offer ticket refund protection. By adding this to your order, you can safeguard yourself against unforeseen circumstances. Protect your tickets when you book for your next show and be covered for accidents, illness, server weather, rail strikes and more.
Just add to your booking when you checkout, CLICK HERE and take a look at the full T&Cs so see the wide range of events covered.
There is no photography or filming permitted during a performance, unless otherwise stated.
Yes, this can be done at the bar before the show starts. Your order will be available for collection at the interval from an area near to the bar, you will be made aware of this area by bar staff when placing your order.
Please note we accept both card and cash payments across the venues
The DQ Cafe is situated in the Welcome Building adjacent to the Congress Theatre. The Congress Theatre is open from 5.30pm, on show days, where light refreshments and drinks can be purchased from the Stalls bar and Kiosk
Please note we sell nut based products across the venues.
For more information please visit the Access section of this website.
We do operate a free Essential Companion Scheme. For further information please visit the Access section of this website to answer this question
All food and drink bought in to the theatre must be purchased onsite only. Drinks must be in a plastic glass or bottles, hot drinks must have a lid on. Where there may be restrictions for a particular show, customers will be notified by staff and signage on doors.
All customers regardless of age require a ticket to enter the auditorium at any time to ensure that we do not exceed capacity for a performance, so children will not be permitted to sit on your lap without a ticket. For certain performances there will be a ‘babe in arms’ ticket available.
Pushchairs/Car seats can be stored outside the auditorium in the foyer. There is very limited space available for this, please allow time for your journey to leave pushchairs/car seats as they will not be permitted in the auditorium due to safety regulations.
Eastbourne Theatres have booster seats available in all venues, however these are a limited quantity and are available on a 'first come first served' basis only.
There is no taxi rank near to the theatre, however we do have a Freephone taxi phone in the Welcome Building and in the main foyer of the Devonshire Park Theatre and Winter Garden.
Please check the relevant show page on our website. However, this information is often not available until the day of the show and will be posted on the show page of this website as soon as it is known to us. This information is usually not passed on from the visiting companies until their day of arrival. A member of staff will be able to inform you of the end time on your arrival at the theatre, for that particular performance.
Some shows implement an age recommendation or restriction, please check the relevant show page on our website. At all performances children under 16 years old must be accompanied by an adult to visit the theatre.
Relaxed Performances are designed for anyone who would benefit from a less formal theatre environment. These performances are suitable for people with an autistic spectrum condition, learning disability or a sensory or communication disorder and may also be a more suitable environment for some families with young children and elderly audience members.
No bright lights, pyrotechnics or strobe lighting will be used in the show and there will be noise reduction on some effects. The theatre will not be as dark as usual, so that the audience can see what is happening around them. These changes are made in order to eliminate surprise and reduce anxiety levels. Most Relaxed Performances are only available to book through the Box Office directly and therefore not bookable online.
